Contact us




Telephone: 01865 785400 *

Address: Cowley House, Watlington Road, Cowley, Oxford, OX4 6GA

* Call our customer services team for information on timetables, fares, routes and general information or to make a complaint. If the number is busy then please leave your details and someone will return your call. Due to the COVID-19 pandemic, our advisers are available between 09:00 and 17:00 Monday to Friday only and lost property collections will not be available, however we can post items out to you. On Saturday and Sunday, customer services are closed. 

How to find us

Download a quick guide to finding us (96kB PDF)

Travel Shops

For face-to-face travel information, to pick up a timetable, purchase tickets or company merchandise, top up or buy the key, pop into one of our Travel Shops.

Customer Feedback

Do you have feedback on recent experiences using our bus or coach services? If so then please visit our Customer Feedback page for more information. Please note that this feedback form is not part of our formal complaints process. If you wish to make a complaint about a specific incident please contact us via the telephone number or email address on this page.

Lost property

If you think you've left something on one of our vehicles then call us on 01865 785400. If we have your item then collection can be arranged from our Head Office in Cowley. Please note that we charge a £1 administration fee for the return of lost goods.

Bus Users UK

Bus Users UK can also help out if something unsatisfactory happens on your bus or coach journey, whether you're a member or not. If you have a problem on a bus or coach journey, please contact Oxford Bus Company first. If you don't feel the company has resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can.